FAQ’S

All furniture, art, sculptures, living plants, vintage, consignment and sale items are final sale and not eligible for return. All other items may be returned for store credit only within 5 days of receipt. Returned items must be unused, in original condition, and in original packaging. Customers are responsible for all return shipping costs.

Please inspect your order upon delivery and contact us immediately at hello@stock.studio if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

Lead times and stock availability are estimates only and are not guaranteed. Once an order has been placed, it is non-cancellable and non-refundable.

In the event of unexpected delays or changes in availability, our team will notify you as soon as possible and provide updated timelines or alternative options when applicable.

Items that are in stock and meet standard carrier guidelines typically ship within 1-2 days of order placement, excluding weekends and holidays. We may take up to 2-4 days to process your order during peak shopping periods and holidays.

A tracking number will be provided once your order ships. We ask that you please allow 7-10 days from purchase date of
shipment for delivery. If you would like to receive your orders sooner, please contact us at hello@stock.studio to request expedited shipping.

If your order requires additional or special handling, you will be notified before your order ships of any additional charges.

Once an order has been handed over to the shipping carrier, Stock Studio is not responsible for lost or delayed
shipments. If a package is lost or marked as delivered but not received, the customer must file a claim directly with the carrier using the tracking information provided.

Certain items are not eligible for standard carrier shipping. These include, but are not limited to, large furniture, heavy stone or concrete, oversized art, etc. If you purchase one of these items, please contact us at hello@stock.studio to arrange local pickup or special shipping accommodations. Shipping costs and timelines for these items vary and will be quoted separately.

Dusty Deco items ship directly from the vendor via a third-party carrier and include curbside delivery to the nearest driveway or gate for a flat rate calculated at checkout. Additional delivery options may be available for an added cost. For special requests or custom
shipping quotes, please contact support@dustydeco.com.

Large and fragile items may require shipment via White Glove Delivery. This premium delivery service includes blanket wrapping of each item, inside placement and removal of all packaging and debris.

To request white glove delivery, please contact us at hello@stock.studio with your order number and delivery address. We will provide a delivery estimate for review and approval (good for 30 days).

We are happy to work with you to coordinate Will Call, should you prefer to coordinate your own delivery services. To arrange this, please contact us at hello@stock.studio.

All orders are eligible for free, in-store pickup. Select Pick-Up at checkout to retrieve items from our West Hollywood location. You will receive an email notification when your online pickup order is ready.

Items may be picked up Monday-Friday 9am-5pm or Saturday 12-5pm at:

Stock Studio
7317 Santa Monica Boulevard
West Hollywood, CA 90046

We are not responsible for paid items left over three weeks (21 days) from purchase. 

Stock Studio is happy to hold furniture at our shop or warehouse for up to 2 weeks free of charge from its ready-for-pick up date. After 2 weeks (10 business days) have passed, Storage & Handling Fees will accrue at a rate of $100 per week. After 90 days, cancellation of order is at the discretion of Stock Studio.